Refund policy
All helmets purchased through our online shop are ordered from our supplier after your order is placed and are available for collection from our showroom. This policy sets out what happens if your order cannot be fulfilled, if you wish to cancel, or if there is an issue with your helmet.
Product availability
Occasionally, a size or colour may be unavailable or discontinued. If this happens, we’ll contact you and offer available alternatives. Any discount applied to your original order will carry over to the alternative. If there is a difference in price, we’ll charge or refund the difference accordingly.
If none of the available alternatives is suitable, we’ll provide a full refund for your order.
Cancellations
You may cancel your order for a full refund until we’ve placed the order for your helmet with our supplier.
Once your helmet has been ordered from our supplier, we’re unable to accept cancellations due to a change of mind.
To request a cancellation, please email shop@tanweiauto.com with your order number.
Choosing your size
Please make sure you’ve selected the correct size before placing your order. You’re welcome to try on our display helmets at the showroom to find the right fit before ordering.
Checking your helmet upon collection
Please inspect your helmet carefully when you collect it and let us know before leaving the showroom if you notice any damage or fault. We’ll arrange a replacement or, if a replacement is unavailable, provide a refund.
Once your helmet has been collected and taken from the showroom, we’re unable to offer a refund or exchange for any damage or faults that could reasonably have been identified at the time of collection.
Refunds
Refunds will be returned to the card used for the original payment. Depending on your bank, it may take up to 10 days for the refund to appear.
Your rights
This policy does not affect your rights under Singapore law.
Contact us
Tan Wei Motorcycles
60 Jln Lam Huat, #01-06/07/08/09
Carros Centre, Singapore 737869
shop@tanweiauto.com